We'll Get Back To You As Soon As We Can

So I got this e-mail from CNN today:

Subject: Reply Message
From: CNN
Date: 11:01 AM

Thank you for the e-mail you sent concerning our CNN anchor(s). This auto reply is your notification that we have received it...

The message was in response to an angry e-mail I'd sent them regarding an interview Kyra Phillips had done with the doctor for Ali Hamza, the Iraqi boy who had his arms blown off, was badly burned, and lost most of his family during US bombing:

AL-NAJADA: Actually, today he was in good condition after the operation and started speaking with a journalist and answering all their questions. The thing which he was -- they asking about -- the journalists, especially the broadcasting, what the message he wants to reflect from the war. He said, first of all, thank you for the attention they're giving to him, but he hopes nobody from the children in the war they will suffer like what he suffer.
...
PHILLIPS: Doctor, does he understand why this war took place? Has he talked about Operation Iraqi Freedom and the meaning? Does he understand it?

My recollection was that Phillips acted flabbergasted that Ali hoped nobody else had to suffer as he did. I also recall that she'd made some remark that the US invasion was for his good, but it doesn't appear in the transcript--unclear if it was scrubbed, or I just picked up on the subtext from seeing her expressions, etc. Anyway, I wrote to CNN right after the interview...in April. Glad they got my message.

ntodd  ¶ 11:50 AM